A Typist’s Slip: How a 1936 Invoice Error Reveals the Art of Customer Service.
Messrs. Dexters, Limited,
WELLINGBOROUGH.
August 29th, 1936.
Dear Sirs,
We beg to acknowledge the receipt of your card of the 27th inst., and much regret the error in our invoice of August 26th.
We fear our typist has made a mistake when invoicing this, and instead of charging at 2/6d per lb, has charged at 2/6d per gross. We therefore send you our credit note, and beg you to accept our apologies.
We are,
Yours truly,
THOMAS ELLIN & CO.